Refund policy

DELIVERY

We strive to process and dispatch all orders within 24-48 hours. Once your order has been shipped, you will receive a confirmation email with a tracking link to track the status of your delivery.

Please ensure that your registered email address is accurate to receive these updates.

RETURNS

We do not accept returns. Please be sure of the size, fit, material, color before ordering (please read product description for all details)

 

EXCHANGE PROCEDURE

We offer exchange within 3 days of delivery, and also the return shipping fees will be borne by the customer.

Our logistics partner will attempt to pick up your order within 24-48 hours, with a maximum of two attempts.

Please note that reverse pickup is subject to availability in your area pin code.

QUALITY CHECK & PROCESSING

Upon receiving your order at our warehouse, it will undergo a quality check.

Once approved, your exchange query will be processed further.

EXCHANGE TIMELINE

The estimated delivery time for exchange queries is 7-10 working days.

SIZE EXCHANGE & AVAILABILITY

If an exchange in size cannot be fulfilled due to stock unavailability, we will offer an alternative product.

CANCELLATIONS

Please note that all sales are final.

As per our policy, we do not accommodate cancellations or refunds for any orders once they have been placed.

We encourage you to carefully review your order before submitting it to ensure accuracy and avoid any errors.

DEFECTED/WRONG ARTICLE RECEIVED

If you receive a defective or incorrect article, please notify us within 7 days of delivery, subject to a video of opening the package.

Email us at help@whtewolf.com with your order number, description of the issue, and clear photos of the defective or incorrect article.

Our team will review and verify the issue. If the claim is valid, we will provide a suitable resolution, which may include:

1. Replacement of the defective or incorrect article.

2. Store credit for the affected article.

Failure to notify us within 7 days of delivery may result in the claim being rejected.

CUSTOMER SUPPORT

For any further assistance or inquiries, please contact our customer support team.

We are available Monday-Saturday between 12:00 PM - 7:00 PM.

Email: help@whtewolf.com

Instagram: @whtewolfofficial (send us a direct message)

We're here to help! Our team is committed to providing timely and helpful responses to all your questions and concerns.